FAQ

Frequently asked questions

What happens if I change my mind after paying deposit?


Once an order has been placed, it is automatically added to my design queue (list). Changes made can compromise your place. This includes adding something or taking away as well. If you need to make a change to your order, please contact me as soon as possible and I will let you know if that can be accommodated.




What if I don't like the design?


I aim to bring the best work to my clients. There will be times when our creative minds don't meet and you will want changes to the drafts provided. I will continue to work on the project until you are satisfied. That is the goal. Keep in mind, after the revision limit a fee may incur because like all people, time is valuable. Once a project is finalized and you are sent the file(s), future changes will incur a fee for ANY changes you want made.




I don't think I want this anymore, but I've paid my deposit. Can I get a refund?


There are absolutely no refunds issued back for any reason unless, I cannot commit to the project or there are unforseen circumstances at hand. Please note, the timeframe originally given may slightly change due to schedules.




What is your turnaround time?


Turnaround time varies from project to project, upon ordering, you do have the option to purchase a rush fee to speed up the design process.




Is it possible for me to pay you after I see the work?


Unfortunately, no. All projects (over $100) require at least a 50% non-refundable deposit. You are more than welcome to pay in full, at time of purchase however.